Terms, privacy & disclaimer

By using the Service, you confirm that:

• You are legally capable of entering into these Terms, or you have consent from a parent/guardian to use the Service.
• If you are using the Service on behalf of someone else (for example a child, parent, or other dependent), you have the legal right and permission to enter information and manage their data.

The Service is a health and wellness support app. It helps you:

• Log daily routines and health-related information (for example, sleep, meals, activity, symptoms).
• View trends and patterns.
• Receive AI-assisted summaries, educational content, and nudges to support better habits.

The Service is not a substitute for professional medical advice, diagnosis, or treatment.

Any information in the app, including AI-generated responses, summaries, and suggestions, is for general informational and educational purposes only. It:

• Is not medical or mental health advice.
• Does not create a doctor–patient, therapist–patient, or other professional relationship.
• Should not be used to diagnose or treat any medical condition.

Always consult a qualified healthcare professional before:

• Making decisions about medication or treatment.
• Ignoring or delaying medical care because of something you saw in the app.
• Acting on new or worsening symptoms.

If you think you may be experiencing a medical emergency or are in crisis, contact local emergency services or a licensed professional immediately. Do not rely on the app.

You agree to:

• Provide accurate and honest information when using the Service.
• Keep your login details and device secure.
• Use the Service only for lawful purposes.
• Not attempt to interfere with the Service, its security, or other users.
• Use your own judgment and professional medical advice when interpreting any information from the app.

You are responsible for any decisions you make based on information you enter into or receive from the Service.

The Service uses AI models and retrieval systems (including our own RAG setup and a Gemini wrapper running on Vertex AI) to generate certain responses and summaries.

AI outputs:

• May sometimes be incomplete, incorrect, or not suitable for your specific situation.
• Can miss important context or nuance.
• Should never be the only source you rely on for health decisions.

You must treat AI-generated output as informational only and always consider speaking to a professional.

We collect and process personal data and health-related information as part of providing the Service. This includes data you enter (such as logs and notes) and technical usage data.

How we collect, use, store, and share data is described in our Privacy Policy. By using the Service, you also agree to the Privacy Policy.

We may update or change the Service over time, including adding or removing features. We are not responsible if the Service is:

• Temporarily unavailable.
• Not compatible with your device or operating system.
• Experiencing bugs, errors, or interruptions.

We may also stop offering the Service or certain features at any time.

We may suspend or terminate your access to the Service if:

• You violate these Terms.
• You misuse or abuse the Service.
• We are required to do so by law or for security reasons.

You may stop using the Service at any time. Account deletion and data deletion will follow the process described in the app and in the Privacy Policy.

The Service, including all software, designs, text, graphics, and branding, is owned by us or our licensors and is protected by law.

You agree not to:

• Copy, modify, or distribute any part of the Service.
• Reverse engineer or attempt to extract source code except where allowed by law.
• Use our branding or assets without written permission.

You keep ownership of content you submit, but you grant us a limited license to use it as needed to operate and improve the Service.

The Service is provided “as is” and “as available.”

To the maximum extent permitted by law, we:

• Do not make any promises or warranties about the Service, including accuracy, reliability, availability, or suitability for your needs.
• Do not warrant that AI outputs will always be safe, correct, or appropriate for your personal medical situation.

To the extent allowed by law, we and our team will not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages.
• Loss of data, loss of profits, or other non-direct losses.
• Decisions you make based on information from the Service, including AI responses.

If we are found liable despite this section, our total liability will be limited to the amount you paid for the Service (if any) during the 12 months before the event giving rise to the claim.

You agree to indemnify and hold us and our team harmless from any claim, demand, or loss arising out of:

• Your use or misuse of the Service.
• Your violation of these Terms.
• Your violation of any rights of another person.

These Terms will be governed by the laws of the jurisdiction where our company is established, unless the law of your country requires otherwise for consumer protections.

If you have questions about these Terms, write to us at office@lookafterai.health or use the contact details shown in the app or on our official website.

This Policy applies to:

• Users who create an account for themselves.
• Users who log and manage data on behalf of others (for example, children, parents, or dependents).

By using the Service, you agree to this Privacy Policy.

We may collect the following types of information:

A. Account and profile data

• Name, email, and other basic contact details.
• Login credentials (stored securely, not in plain text).
• Optional details such as age range, gender, goals, and relationships (e.g., "parent of child").

B. Health and wellness data

• Daily logs (for example: food, sleep, movement, symptoms, energy/mood).
• Notes about medications, routines, and other health-related details you choose to enter.
• AI interaction context, such as your questions or messages, when needed to give relevant answers.

C. Technical and usage data

• Device type, operating system, and app version.
• IP address and approximate region (where available).
• Crash logs, performance data, and basic analytics to keep the app reliable and secure.

We use information to:

• Create and manage your account.
• Provide core app features (logging, reminders, insights, summaries).
• Power AI-based features such as explanations, guidance, and educational content.
• Improve the Service, troubleshoot issues, and protect security.
• Comply with legal obligations and enforce our Terms.

We do not sell your health data.

We use our own retrieval-augmented generation (RAG) setup and a Gemini wrapper running on Google Cloud Vertex AI to generate some responses and summaries.

Key points:

• We do not send your health data to unrelated third-party consumer AI services for advertising or resale.
• AI processing is used to provide features inside the Service (for example, summaries and pattern insights), not for external ad targeting.
• We aim to design the system so it can be operated in a HIPAA-aligned way, but full compliance also depends on your plan, our contracts (such as BAAs), and the overall architecture.

We currently store data in Neon (a managed PostgreSQL platform). Neon publicly states that it supports HIPAA-compliant workloads, with features such as encryption in transit and at rest, access controls, logging, and independent audits. You should understand that:

• Neon provides secure infrastructure, but our own application design, access policies, and contracts also matter for protecting your data.
• No system is 100% secure, but we use reasonable technical and organizational measures to protect your information.
• We recommend you use strong passwords, enable OS-level device security, and keep your app updated.

We may share your information only in these situations:

• With infrastructure and service providers (such as hosting, database, authentication, error reporting) who help us run the Service and are bound by appropriate terms.
• When required by law, regulation, legal process, or government request.
• To investigate or prevent security incidents, fraud, or abuse.
• As part of a merger, acquisition, or other business transaction, subject to appropriate confidentiality safeguards.

We do not share your personal health data with advertisers or data brokers.

We keep your information for as long as needed to:

• Provide the Service.
• Comply with legal and regulatory obligations.
• Resolve disputes and enforce our agreements.

If you choose to delete your account, we will handle your data according to the in-app deletion process and applicable laws. Some aggregated or anonymized data may be kept, but it will no longer be tied to your identity.

Depending on your country or region, you may have the right to:

• Access a copy of your personal data.
• Correct inaccurate information.
• Request deletion of some or all of your data.
• Object to or restrict certain processing.
• Withdraw consent where we rely on consent.

You can submit requests using the contact details inside the app or on our website. We may need to verify your identity before acting on a request.

If you use the Service to track information for a child or dependent, you confirm that you have the legal authority to provide and manage that data. We take extra care with these profiles, but their privacy is ultimately linked to the account holder's security practices.

Our infrastructure and service providers may be located in different countries. This means your information may be processed outside of your home country. Where required by law, we will use appropriate safeguards (for example, contractual clauses) to protect your data.

While we use reasonable measures to protect your information, no online system can be completely secure. We cannot guarantee absolute security of your data.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the app, by email, or through other appropriate channels. Your continued use of the Service after changes take effect may be treated as acceptance of the updated Policy where allowed by law.

For questions about this Privacy Policy or to exercise your privacy rights, contact us at office@lookafterai.health, or via the support contact listed inside the app or on our official website.

AI-generated content in the app is for informational and educational purposes only.

• It is not medical advice, diagnosis, treatment, or a prescription.
• It does not replace a consultation with a doctor, therapist, or any other licensed health professional.
• Always talk to a qualified professional before making medical decisions or changing your treatment.

AI responses:

• May be incomplete, incorrect, or not fully relevant to your situation.
• May miss important details, especially if the information you provide is limited or unclear.
• May not always reflect the latest medical guidelines or research.
• Are generated automatically and are not reviewed in real-time by a human clinician.

You should never treat AI responses as a final or guaranteed answer.

You are responsible for:

• Carefully reviewing any AI-generated content.
• Deciding whether to act on it or ignore it.
• Consulting a healthcare professional when you have questions or concerns about your health.

Do not stop or change medication, ignore medical advice, or delay seeking care because of something you read in the app.

Do not use the app for emergencies or crisis situations.

If you think you may be experiencing:

• A medical emergency (for example, chest pain, difficulty breathing, stroke symptoms).
• A severe allergic reaction.
• Thoughts of self-harm, suicide, or harm to others.
• Any other urgent or dangerous situation.

Immediately contact local emergency services or a licensed healthcare professional. Do not wait for an answer from the app.

Using the app and its AI features:

• Does not create a doctor–patient, therapist–patient, or any other professional relationship.
• Does not mean that any licensed professional is monitoring your data in real time.

The app is a tool to help you track and understand your health better, not a replacement for professional care.